REFUND AND RETURNS POLICY

Effective Date: December 13, 2024

At ZELASY, we strive to provide you with the best products and customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy.

1. Returns Eligibility

You may return most items within 30 days of receipt for a full refund or exchange, provided the following conditions are met:

  • The item is in its original, unused condition.
  • The item is returned in the original packaging with all tags and accessories intact.
  • A valid proof of purchase (receipt or order number) is provided.

Exceptions: Certain items such as personalized products or gift cards are not eligible for returns or refunds unless defective.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@zelasy.site or (617) 360-9977 to request a return authorization.
  • Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return your item.
  • Shipping the Return: Ship the item back to us using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Note: Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

If you wish to exchange an item, please contact us to request an exchange authorization. Exchanges are subject to product availability. If the desired item is out of stock, a refund will be processed instead.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide a pre-paid return shipping label and arrange for a replacement or full refund.

6. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Final sale or clearance items.

7. Contact Information

If you have any questions regarding returns or refunds, please contact our customer service team:

ZELASY
29 Caroline Dr, Milton, Massachusetts
Phone: (617) 360-9977
Email: info@zelasy.site
Website: zelasy.site

Last Revised: December 13, 2024